How not to treat your customers

1. Accept and take payment for a large quantity of timber.
2. Turn up to deliver it on the first of the two days you suggest.

All going well so far, isn't it?
But then:

3. Send a total moron to deliver the timber.
4. Make him park his very heavy truck on a manhole cover on the customers drive.
5. After unloading the timber, make him reverse off the drive.
6. When the manhole cover cracks into pieces and falls into the large drain, try and drive off without mentioning to anyone what you've done.
7. Claim that it's nothing to do with your company as the customer "invitied the driver onto the driveway" which is against company policy.

Huh, they don't know what they've taken on here - they ARE going to reimburse the hundred quid I've had to spend on a replacement manhole cover, and they ARE going to apologise for their total lack of customer service, and lack of duty of care to members of the public, particularly parents of small children who are mysterious drawn to big dark holes by some weird gravitational force. The War against the Ex-Landlord lasted over three years, that's going to seem like nothing compared to this one.

In the meantime am going to build some more decking this weekend.