Smat's Blog

Smat's world

Saturday, April 15, 2006

It's raining rain

which means the whole decking project is SERIOUSLY behind schedule. But so far we've managed to:
1. build nearly a whole quarter of the oustide edge of the framework.
2. do all the ironing.
3. build some "workshop-type stuff" in the garage.
4. sell the old car for £20 (they were robbed - the most valuable thing in that car was the tax disc, which I've sent off for a refund. And the quarter a tank of diesel.)
Speaking of which (was watching the "fuel scare" on the BBC news earlier) what happened to the weather forecast after the 10 o'clock news? I know it's the Easter weekend and all, but some of us need to know what the weather's going to be like. I feel a letter coming on...

Thursday, April 13, 2006

How not to treat your customers

1. Accept and take payment for a large quantity of timber.
2. Turn up to deliver it on the first of the two days you suggest.

All going well so far, isn't it?
But then:

3. Send a total moron to deliver the timber.
4. Make him park his very heavy truck on a manhole cover on the customers drive.
5. After unloading the timber, make him reverse off the drive.
6. When the manhole cover cracks into pieces and falls into the large drain, try and drive off without mentioning to anyone what you've done.
7. Claim that it's nothing to do with your company as the customer "invitied the driver onto the driveway" which is against company policy.

Huh, they don't know what they've taken on here - they ARE going to reimburse the hundred quid I've had to spend on a replacement manhole cover, and they ARE going to apologise for their total lack of customer service, and lack of duty of care to members of the public, particularly parents of small children who are mysterious drawn to big dark holes by some weird gravitational force. The War against the Ex-Landlord lasted over three years, that's going to seem like nothing compared to this one.

In the meantime am going to build some more decking this weekend.